**FREE UK DELIVERY ON ALL STANDARD ORDERS**
UK Standard Delivery:
We aim to dispatch standard delivery orders within 2 working days; however dispatch can be subject to availability and could take up to seven working days. Please allow 10 days for delivery of your order. UK standard delivery is sent via royal mail first class.
UK Next Day Express Delivery:
Your order must be placed by midday, on a weekday, for next day delivery. All next day special delivery parcels will be delivered by Royal Mail and are guaranteed to reach their destination by 1pm the following day. However, orders placed over the weekend or public holidays will not be processed until the following working day, which can add one more day to delivery times.
Please note, if an order is placed on a Friday we cannot guarantee delivery on a Saturday and orders will be delivered on the next working day. The next day delivery is a UK based service only.
Please email us before ordering to confirm we are able to deliver to your destination, there may be some exclusions that apply. Acceptable orders are sent using the Royal Mail and can take up to 7-14 working days to be delivered. Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be. It is advisable to contact your local customs office for current charges before you order, so you do not incur charges you were not expecting.
You'll receive a confirmation email from us once your order is on its way, including the expected delivery date. If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery. If you have not received your delivery, please ensure it is not with a neighbour or in a safe place before calling us.
Collection In Store:
No delivery charge is applied. Your order must be placed by midday on a weekday to be available for next day collection. You will receive an email or telephone call to let you know your order is ready for collection. Please remember to check our store opening times www.podplus.co.uk. You will need to bring the order confirmation, to collect your item.
Please note Gift vouchers will be sent via Royal Mail, no signature will be required.
Standard UK delivery = FREE postage and packaging to any UK address
Next Day Delivery UK address = £8.55
Collection in store = free packaging
International orders - Europe = please call or email for exact cost
International orders - Rest of the World = please call or email for exact cost
Out of Stock Items or Delayed Items:
If a product is out of stock, or we can only deliver part of your order, we will contact you within 2 days, either by email or by phone. On contact with you, we will explain the situation and offer any available alternatives, one of which will include cancelling your order. If you decide to leave any product on back order, you can contact us at any time for an update on the order. Postage will only be charged once for all parts of the order we dispatch - we will charge no further postage on any items we dispatch thereafter.
For any further delivery queries, please call us on 01233660851 or email firstname.lastname@example.org
Please contact us via phone 01233 660851 or email email@example.com if your parcel has not arrived within the expected time.
In the unfortunate event of your parcel going missing, we will be responsible for making the inquiries and eventual claim for the lost items. Once the courier classes a parcel as lost (15 working days Royal Mail UK deliveries, 28 working days Royal Mail International Deliveries), we can process a replacement or refund immediately.
Depending on your local mail carriers we are only able to track your parcel until the point it leaves the UK. If a parcel is sent on a Next Day Delivery service we should get more information from the courier. Disclaimer - Podplus is not responsible for any delays encountered in adverse weather conditions or those which factor outside our control.
We want to sort out any issues with incorrect or faulty items straightaway. Please contact our customer care team (01233 660851/ firstname.lastname@example.org) with the order number product numbers.